Missing that timely response
I signed up hoping the onboarding process would be straightforward, but it felt like I was left hanging most of the time. When I reached out for help during training, responses were either delayed or vague, which made completing the initial setup tricky. I wanted to work through the calling tools and understand the dialer well, but without quick guidance, I often guessed steps or waited days for clarification. The automatic updates feature was one part that worked fine; the software refreshed itself regularly without disrupting my attempts to learn. However, the slow telephonic support was frustrating, especially because I expected more immediate assistance at this critical early stage. It seemed like there was a lack of real-time support during onboarding, making me feel like I was on my own more than intended. I was really hoping for a smoother experience given the training's importance to getting started properly. Unfortunately, the lack of timely communication significantly hindered my confidence in using the database feature effectively or mastering the workflow within the software.