missing that quick turnaround from support
So yeah, I tried reaching out to their support a bunch of times but man, the wait was kinda brutal and the reps kept asking me the same stuff over and over. It felt like I was stuck in some endless loop of explaining my problem when I really just wanted a straight answer or a fix that works. The telephonic support is there, sure, but it didn’t feel like they were rushing or eager to get me unstuck. Sometimes I hung up feeling like maybe I should try to figure out things on my own instead of waiting on help. The process for contacting people wasn’t very clear either, so I ended up calling multiple times not knowing if I was talking to the right person or if my issue was actually logged somewhere. On the bright side, the software hasn’t been super troublesome on its face, so I can at least get some tasks done. But the communication definitely needs polish because spending so much time just waiting or repeating yourself takes away from whatever progress you want to make. If they could speed up the support or make it more efficient, that’d be cool. As it stands though, I didn’t find it very helpful or stress-free when I needed answers fast. Hopefully they work on this area since everything else seems to depend on how quickly issues can be resolved when they come up. Quite frustrating, honestly.