Missing tha clear timeline aur repetitive calls
Main seedha baat karta hoon: sales process mein bohot zyada time laga aur baar baar ek hi cheez repeat karwani padti thi. Pehle hi call mein clear nahi tha ki product ke kya features hain, phir follow-up calls aate rahe jahan mujhe same questions ke answers dene padte the. Wait karna bhi acha nahi laga jab tak final decision ka intezar kar raha tha. Jo main chah raha tha wo features wale document ko pehle hi dena chahiye tha, taaki confusion kam ho. Sign-up aur payment process theek tha, koi major dikkat nahi aayi, lekin thoda slow tha sab chalna. Training schedule ke baare mein clarity kam thi; kabhi kabhi lagta tha ki main hold pe hoon. Software ki access milne mein bhi delay hua, toh ekdum se kaam shuru karna mushkil tha. Overall, process smooth nahi tha, missing tha ek proper timeline aur effective communication. Aisa lagta tha ki main apni emails aur calls ke through bar bar explain kar raha hoon ki mujhe kitna urgent chahiye, par response mein wo urgency nahi thi.