Missing support during my odd working hours
I’ve found the telephonic support to be lacking when it comes to matching my actual working hours. Often, when I needed assistance, I realized the support was only available during standard office times, which didn’t align with my irregular schedule. It felt like I was on my own during crucial moments, especially late evenings when I was actively using the database and dialer features extensively. I appreciate the attempt to maintain a helpful support line, but the timing creates a gap that sometimes leads to delays in resolving issues. The automatic updates I encountered were mostly fine, but on a few days, updates rolled out when I was deeply engaged with the software, which caused minor interruptions without immediate help available. Payment and invoicing were straightforward enough, and the initial sign-up process was handled smoothly, so I won’t downplay those positives. Still, I think having support that aligns more closely with varied user schedules would fill a critical need. I hope WFHI can adapt their service hours or perhaps offer more asynchronous support options to better serve users like me in the future.