Missing something crucial in the onboarding
I tried to get through the training and onboarding with a good mindset, but honestly, it felt lacking when things went wrong. There were technical glitches when setting up the dialer, and no direct explanation on how to fix them quickly. I was hoping for clearer guidance or a smoother way to revert problems during the process. The telephonic support did help a bit when I called, but it was challenging to get consistent answers, leaving me a bit unsure overall. The automatic updates were relatively smooth, which was one positive aspect, but I would have appreciated more practice with the calling tools before diving straight into live use. Honestly, I kept wondering if there was a step missing or an easier way I just missed because the instructions weren’t detailed enough for troubleshooting on my own. The database feature seemed fine to me, though I wasn’t certain how it integrated fully without clearer examples. I’m still not confident I grasped the workflow well after finishing the basics, so I feel like some additional real-time help during onboarding could have made a big difference.