Missing some important features compared to earlier software
Having used similar remote workflow software before, I approached this with some expectations on features and functionality. While the sales process was professional and the invoicing transparent, I found that some items I had hoped for were missing or less developed here. For example, the database capabilities, though usable, lacked some customization options I had seen earlier. Automatic updates worked as promised but did not bring significant improvements or new tools during my use. The calling tools and dialer, while functional, could have benefited from more detailed training or onboarding steps outlining advanced features. Support was available by phone but response times were sometimes slower than in other services I'd experienced. The invoicing and payment processing was clear but I missed seeing more flexible payment options or tiered plans. Overall, it met basic requirements and the software was stable, yet the absence of richer features made it feel less competitive compared to prior experiences. I hope the service will expand on these areas in the future to provide a more rounded solution. For now, it worked adequately but left room for improvement in this category.