Missing some easy navigation tools in training
I found the training and onboarding process adequate when it came to covering the basic functions of the software. It explained how to access the database and use the calling dialer well enough, which helped me reach operational status reasonably quickly. However, I noticed that some of the navigation aids I expected, like quick reference guides or easily visible shortcuts within the training portal, were absent. This made finding specific information slower than I would have liked. While the training did do the job of getting me familiar with the core features, the lack of these small conveniences felt like an oversight. More visual help or indexed content could have made a difference during the initial phases. Given that, it's functional but could use improvements to streamline the onboarding experience further. Still, in terms of whether I could do my remote workflow tasks after training, yes, it worked fairly well.