Missing some depth in onboarding
My experience with the training and onboarding matched my initial expectations in terms of clarity and helpfulness, but it didn’t quite go the extra mile with detail. Right from the start, the sessions covered all necessary basics like signing up, accessing the database, and using the dialer. However, I found some features barely touched upon, and I felt I could have benefited from more examples or real use case scenarios. Automatic updates happened as promised, which was nice, and telephonic support was available when I needed extra clarification. Still, the training was somewhat surface-level compared to what I thought it might offer. In the end, I’m satisfied that the essentials were covered well, but a deeper dive would have made the onboarding feel more complete and prepared me even better for complex situations.