missing some clarity in follow-up
Getting support was a bit hit and miss. Initially, the telephonic support was polite and responsive, but as my questions grew detailed around the dialer features, I began to feel a little unsure. They did confirm the basics well and helped me through setup, which I will give them credit for. However, later on when I needed specific advice on optimizing my call list management, their explanations felt generic and sometimes repetitive, making me lose confidence about the service’s expertise for my needs. I expected clearer guidance or maybe follow-up emails with detailed instructions, but it never came. Also, the wait times for responses were longer than I hoped, so when I called back later, I found myself explaining the same context repeatedly which wasn’t great. Overall, while the staff was courteous and did attempt to help, there was a lack of depth in communication which left me wondering if they fully understood the nuances I was concerned about. I felt only somewhat confident by the end, but this left me cautious about pushing the software to its limits without further support improvements.