Missing smoother step order made process not so simple
I found the billing and payments process largely sensible but it did not flow as smoothly as I had hoped. The steps were logical individually, starting with sign-up and proceeding through invoicing and payment, but the order in which some of them appeared felt a bit disjointed. For instance, some instructions about database linking seemed to come after payments instead of before, which made me second guess if I was following the best sequence. Additionally, though telephonic support was available, I was not entirely sure at which exact stage I should have contacted them, leading to some hesitancy. While automatic updates happened without fuss, the onboarding flow didn’t quite clarify the best practice action sequence, leaving gaps in my understanding. I’d say the system was definitely usable and fairly well organized, but with a little more polish on the order of key steps, it could be easier to use confidently without any second-guessing.