Missing smoother pre-purchase flow
The pre-purchase sales process was a bit mixed for me. On the one hand, the initial explanation of the software features was clear, and I appreciated being able to get some basic information quickly. On the other hand, I found myself having to repeat some of the same questions during various calls, which was a bit frustrating. The waiting time between responses was longer than I expected, which slowed down my decision-making. I think the company could benefit from streamlining their follow-up system to avoid redundant conversations. However, when I finally got access to the training modules, those worked well without any issues. The invoicing and payment procedure was straightforward and transparent. Overall, I felt the experience was a balance of helpful and cumbersome parts. I was able to learn about the product, but the back-and-forth without much new information felt unnecessary. For future purchases, I would hope for a more efficient, quicker process with less repetition, since that can really test patience. Yet I acknowledge that some delay might be unavoidable when clarifying details. So, my verdict is that the sales side worked but needed improvement on communication timing.