Missing smooth access and too much waiting
I expected a fairly streamlined experience when using the software and setting up access, but unfortunately it didn't meet my needs. Each time I logged in or tried to refresh the database, I found myself waiting longer than anticipated, often needing to repeat actions multiple times just to get past loading screens. Compared to other platforms I've used where sign-up was instant and transitions seamless, this felt clunky and frustrating. The onboarding flow, which I hoped would be quick or even step-by-step guided, instead involved a lot of back-and-forth to get basic features working. This repeated waiting broke my concentration and made carrying out calls with the dialer less efficient than planned. The automatic updates, while intended to help, sometimes required additional restarts or re-logins, adding to delays. I also found telephonic support less productive because they couldn't promptly resolve the access problems I faced. Overall, this lack of immediacy in software responsiveness and the extended waiting periods made using WFHI a significantly less enjoyable experience than I'd hoped for at this price point.