Missing simple and clear labels made it frustrating
I struggled throughout my interaction with WFHI's support and software because the wording used in the interface and the labels did not make clear sense to me. Many buttons and instructions were confusingly worded, which made the entire process less intuitive than I had hoped. When I reached out to telephonic support for clarity, the speaker used terms and explanations that still felt overly technical or ambiguous. The invoicing and payment screens also lacked straightforward labels, making it difficult to understand what each option would do before committing. This lack of clarity in communication and interface wording made me hesitate to rely on the software consistently, as I kept needing to double-check if I was taking the right steps. Although the team was reachable, the missing simplicity in how the software explained itself created more frustration than necessary. I was hoping for a smoother setup experience with easy navigation and clearer descriptions.