Missing quick start guide made onboarding unnecessarily slow
I enrolled to get my remote workflows running smoothly but the process took far longer than expected. Initially, the sales and sign-up steps seemed straightforward, but the lack of a clear quick start guide made it difficult to get going. I spent too much time trying to understand how the database integrates with the calling tools and how to configure the dialer properly. The training materials were a bit generic and didn’t cater well to someone wanting to set up fast. I also found the automatic updates hard to track, as there was no detailed explanation available. Telephonic support was reachable but often delayed in responding to my queries, adding to my frustration. The invoicing and payment steps were easy enough, but the overall onboarding felt incomplete and slow. I had hoped to have the full system up and running quickly, but instead I faced cumbersome steps that lacked clarity for beginners. It felt like something was missing in guiding new users efficiently and promptly. I expect a better-structured introduction from such software and training providers, so beginners don’t waste time figuring out basics that could have been simplified.