Missing quick responsiveness made me quite frustrated
From the start, I felt that responsiveness was a major missing piece in my interactions before buying the software. There was one particular moment when I urgently needed clarity on the invoicing details, and despite waiting for a couple of days and multiple follow-ups, I either got vague answers or none at all. Other than that incident, the communication was generally distant and slow, which left me unsure about the next steps. I understand that people can be busy, but when you’re trying a product that requires technical setup, timely help is crucial. This delay and lack of detailed response made me question whether their support was as committed as promised. I’m still hopeful some of the software features could be useful, but the pre-purchase engagement was lacking, and that left me quite frustrated and unsure whether I want to continue relying on them for assistance. I really wished they had been more present and clear during that important early stage.