Missing quick response when I needed it most
I was interested in the software and tried reaching out multiple times before purchase to clarify some doubts. The problem was that the responses I got were often delayed beyond what I expected. There was one particular instance where I asked a specific question about the database feature's capabilities, and it took so long to get an answer that I felt ignored. Aside from that, the overall sales communication lacked the proactive engagement I had hoped for. It seemed like once you got my contact details, follow-up was inconsistent and patchy. This lack of timely clarity made me question if the system was the right fit, even though I still wanted to make an informed decision. The sign-up process itself wasn't explained well in advance, so there was uncertainty about the refund and payment terms as well. In the end, while the product's potential looked promising from the demos, the sales team’s slow response prevented me from feeling fully confident. I wasn't able to get the support I needed at key moments, which was frustrating given the importance of smooth onboarding.