missing proper response times and guidance
Honestly I expected the sales team to be more responsive but it was quite disappointing. I kept sending messages and raised questions about the training and software features but the replies were slow and often didn’t clear my doubts. When I finally got some answers, they were not detailed enough which left me confused about how the onboarding would actually work. There was also no clear timeline given about when training sessions start or how the billing process is handled. I felt like I had to chase them several times instead of getting straightforward answers. Overall, the communication was missing urgency and clarity which made me doubtful about continuing with the software. I hoped for a proper walkthrough before purchase but that was lacking from the start. Customers need simple explanations and quick responses especially when investing in tools like this but that didn’t happen for me. I’m not saying the product is bad, just that the support during sales and pre-purchase was not up to mark for my needs. Frustrating experience and I wish they improved the way they dealt with queries from potential users. Maybe others had better luck but for me it wasn’t smooth at all and I ended up waiting too long with no proper guidance.