Missing proper guidance made it tough
The software itself had decent features but the biggest issue I faced was the lack of proper guidance. I was thrown into using the system without a clear step-by-step walkthrough which meant I had to spend a lot of time figuring things out on my own. Access permissions and some dashboard features were confusing initially. The dialer was functional but setting it up required trial and error. I expected more hands-on onboarding or tutorials integrated within the system. The sign-up process was standard but beyond that, I felt left to fend for myself. Telephonic support wasn’t always available when I needed it, adding to the frustration. Automatic updates came through but without detailed notes so I wasn’t sure if something I relied on was changed. A little more support during the initial use phase would have made a big difference for me.