missing proper guidance and clear setup steps
Honestly, I felt left to figure out a lot on my own when I first started using the software. There was no clear walkthrough for the main features like the database or the dialer tools, which meant I had to click around a lot to understand how things worked. The automatic updates happened quietly, but it wasn't obvious what had changed or if I needed to do something. Onboarding flow felt rushed and lacked detailed instructions, so I often had to wait or call support to get answers that could have been given upfront. Sign-up and payment processes were straightforward, but after that, the software itself didn’t hold my hand at all. Only one thing I liked was how easy it was to access telephonic support, even if the answers were sometimes vague. This absence of a thorough guided setup made the whole starting experience frustrating and time-consuming. Without a clear path, using the calling features and managing the database became more complicated than necessary. I think many users would benefit from more structured help and clearer labels to get going quickly and confidently with the product.