Missing options for flexible work hours
I found the support and communication quite lacking as it did not cater to the hours I actually work. The team’s availability ended way before my own working hours, which meant I couldn’t get the timely help I needed. I was also frustrated because the automatic updates came during my peak work times, disrupting my calls and workflow. Because I often work late evenings, the support hours needed to be more aligned with such shifts. Although I followed every step in the onboarding and training, it felt like the service wasn’t designed for someone working outside standard business hours. Telephonic support was difficult to reach when I actually needed it most. This made me feel that the whole setup wasn’t really compatible with my actual remote work schedule and hours.