missing ongoing support in onboarding
So I started the onboarding process hoping it would help me set up my remote workflow, but honestly most of the setup felt like one-off tasks that didnt prepare me for what came after. The training covered the basics, sure, but once I got past the first week, I realized the ongoing steps and continuous updates were not clearly laid out or supported. I kept running into problems with the dialer and the database handling because it felt like I was left on my own after the initial sessions. The call support line was slow and didnt give me much confidence that I could get timely help if needed. Signing up and invoicing was straightforward but ended up being the easiest part compared to everything else. I honestly expected more guidance on how to maintain and adapt the software as the workflow changed day to day, but that didnt happen. Overall, I feel like this setup lacked the continuous hand-holding or updates I needed to keep things running smoothly. It was frustrating because I was hopeful at the start, but missing this ongoing support made the whole experience feel incomplete and hard to manage for me.