missing ongoing support details made it tough
I really expected the sales and pre-purchase info to include more about day-to-day software behavior and ongoing support. Initial sign-up and billing were fine, but beyond that, the instructions didn’t cover what challenges might arise during regular use. For example, after a few days of using the dialer and database tools, I found myself needing more help than anticipated, which wasn’t clear upfront. The training material felt rushed and somewhat lacking in everyday practical scenarios. I’ll say the automatic updates did happen without fuss, and telephonic support was available, but the wait times were longer than I hoped. Overall, it felt like a few important details about ongoing assistance were missing, making the daily experience less smooth than I’d wished for.