Missing ongoing support and clear guidance made setup tough
When I first started using WFHI’s software, I found the initial setup fairly complicated and confusing. The one-off support did help somewhat with basic installation and signing up, but as I progressed, I felt the ongoing support wasn’t strong enough to keep me on track effectively. The telephonic assistance was available, but there seemed to be a lack of consistent guidance during updates or when I needed to adjust the database feature. This made it hard to know whether changes were expected or if my configuration had issues. Some times I expected quick answers but felt left waiting or having to troubleshoot on my own without enough help. The balance between one-time setup and ongoing maintenance felt off, since I needed more than just initial help to confidently use the software day to day. Overall, I was frustrated that the missing continual guidance made the experience less smooth, especially as I tried to combine the dialer tools with training lessons. I wish the team offered more follow-up rather than just a strong start.