missing ongoing support after setup was a bit frustrating
I found that the whole sales and pre-purchase setup felt like it was all about getting you signed up just once without much thought given to ongoing help. The initial steps they walked me through were good enough to get started, but as I moved forward, the lack of continued assistance was clear. Especially since the database feature and dialer tools required regular updates and tweaks, having little support beyond the start meant I was kind of left to figure things out alone. This was frustrating because I had to spend extra time searching for answers or troubleshooting on my own which slowed my workflow down quite a bit. The sign-up and payment process was smooth and quick, so at least there was no hassle there, but the missing piece of real-time, continuous support after initial setup was disappointing. I feel like it’s a gap that could be filled more effectively, especially for people not used to managing such software for remote workflows. Overall it felt like the one-off setup was prioritized way more than ongoing user assistance which left me wishing for more balance. This missing ongoing guidance made the experience less than ideal from my perspective.