Missing ongoing setup guidance
The training and onboarding experience was largely focused on one-off setup steps rather than ongoing support. I completed the initial setup using the provided training materials and software walkthroughs, but after that, there was little guidance on maintaining or optimizing workflows over time. The training covered the basics but did not prepare me adequately for regular updates or adapting to new features as they were rolled out. I found myself having to figure out significant parts of the setup process on my own, which was frustrating. The absence of continuous training or refresher sessions was a gap in the onboarding program. Essentially, once the initial setup was done, the training support diminished considerably, leaving me without much assistance to handle evolving needs or troubleshoot issues that appeared after the first weeks. I expected at least periodic check-ins or update guidance, but none were provided. This lack of ongoing support was a real shortcoming for me.