1 out of 51 of 5Verified customerSupport and communication
Missing ongoing reliable support during daily use
While I initially managed to begin using the software with the onboarding guides, the day-to-day support leaves much to be desired. Whenever I ran into issues during routine calls or database updates, getting through to an active support person was frustrating and often delayed. The lack of consistent telephonic support made it hard to resolve recurring problems efficiently. It felt like after the initial setup, I was largely on my own with technical difficulties. More proactive and accessible support is needed for truly smooth ongoing use, which unfortunately was missing from my experience.