Missing logical progression in sales steps
The sales and pre-purchase steps for WFHI software seemed to lack a certain logical order. I noticed that some essential information related to software functionalities and training availability came only after the initial sign-up phase, which made the whole process feel slightly disorganized. It would have helped if guidance on the dialing tools and database features were presented earlier to better prepare users. The invoicing and payment procedures were clear but felt disconnected from the rest of the onboarding experience. Since my expectation was to have a seamless flow from learning about the tools to paying for them, this gap was noticeable. While the steps taken did eventually guide me through setup, the absence of a better thought-out sequence meant I needed to figure out intermediate stages on my own, which slowed things down.