Missing Logical Flow in Training
The training steps were all over the place without any kind of sensible order. It felt like they tossed materials at me without explaining why I needed to learn certain parts first. For example, jumping straight into using the dialer before even setting up my database confused me a lot. They could have started with how to configure basics like sign-up and invoicing before moving on to calling tools. I will say the automatic updates helped keep the software reliable during this jumble, which was the only good thing I noticed. But honestly, it felt more like trial and error than a structured course. The onboarding flow left a lot to be desired because it didn't take into account how someone new would absorb the training. It was frustrating to figure things out without a clear roadmap or support during this early phase. Telephonic support did answer quickly when called, but they couldn’t fix the core problem of poor sequencing. Meanwhile, the database setup felt like a separate task altogether instead of being integrated in a logical sequence. Overall, I found this chaotic and would want a more planned progression of steps if I tried it again with WFHI.