1 out of 51 of 5Verified purchaseSupport and communication
Missing logical flow in support steps
The support process lacked a sensible order. At first, I expected clear instructions, but the guidance jumped around confusingly between unrelated topics. When I tried to understand call dialer training, they switched back to invoicing suddenly. The telephonic support seemed unaware of the sequence an onboarding session should follow. I was stuck midway with database features not explained until much later, which made the whole onboarding frustrating and inefficient. It felt like they overlooked the importance of a structured flow that connects the sign-up through software usage. This missing logical order in their communication wasted my time and made me doubt their training approach before even fully starting.