Missing klarity in the explanation and follow-up support
When I initially signed up, I expected a smooth onboarding because the website suggested comprehensive support. However, during setup, I encountered issues where certain features were not clearly explained, leaving me confused about how to proceed with the database and call dialer. Attempts to clarify my doubts through support were met with delays, sometimes with no clear answers. The training felt too brief to adequately cover troubleshooting or more complex aspects, which was disappointing. I noticed automatic updates changed some interfaces without prior notice, making it harder to find familiar options. The payment and invoicing steps were the only parts that went as expected, with invoices delivered on time. Overall, I found the missing detailed guidance and slow addressing of problems a major gap in the product experience. I had hoped for a more hands-on, supportive approach to help new users get fully comfortable, but that was lacking. This caused some frustration and slowed down progress during crucial setup stages.