Missing hands-on examples and smoother onboarding
Comparing WFHI’s training and onboarding to similar software I've used, I found it somewhat lacking in practical examples and interactive elements. The sessions were mostly presentations filled with theory rather than real-life scenarios, which made it harder to grasp certain tools like the database or dialer in our remote workflows. While the automatic updates kept the software current, I felt the training didn’t sufficiently prepare me for those changes in advance. The sign-up and invoicing process was decent and functional, so I gave credit there. Telephonic support was polite but sometimes took a while to resolve basic doubts. For me, having worked with more hands-on, immersive onboarding before, this felt insufficient. I hope the training evolves to include more engaging and applied learning elements, as that could make a big difference in user confidence and speed of adaptation.