missing guided help made onboarding tough
I found the training and onboarding process to be lacking clear guidance, which means I would likely need help again the next time I set things up. The modules covered the basics, but there was a sense that practical, hands-on tutorials or real-time assistance could have made a huge difference. Without that, I struggled with the dialer features and managing my database easily. Automatic updates sometimes changed things without clear explanation, leaving me unsure about the current workflow. Even though telephonic support was available, I felt dependent on them too frequently because the training itself did not fully prepare me for smooth independent use. I was hoping to get completely self-sufficient through this program, but instead I anticipate reaching out for assistance again in the future unless there is an improvement in onboarding clarity and support materials.