Missing Guidance on Key Features
I found the training and onboarding process somewhat lacking in guidance, which was disappointing. While the software itself might have potential, there were moments where I felt I had to troubleshoot things all on my own. A clearer explanation of the different features would have significantly improved my experience. I struggled to navigate some parts of the platform, particularly when it came to the database feature and utilizing the calling tools effectively. Additionally, the training videos did not cover some essential aspects, leaving me in the dark. Overall, I believe that a more structured approach to onboarding could help new users grasp the software better. As it stands, I won't be recommending it to others unless improvements in training are made. It seems like this service may not suit those who require comprehensive step-by-step guidance during initial use.