Missing guidance and clear instructions made it frustrating
I went through the sign-up and tried to use the software extensively, but the explanations were not very clear. During the onboarding flow, I struggled specifically with how to integrate the calling tools and set up the dialer because the training materials lacked step-by-step clarity. The database feature seemed promising, but without clear guidance on how to incorporate it properly into my workflow, I felt lost. Automatic updates came in without detailed notes on what was changed, leaving me unsure if I needed to adjust anything. I also found the invoicing and payment system a bit confusing, as it wasn’t clear how the billing cycle worked or how to track payments effectively. Telephonic support was somewhat helpful but did not fully resolve my confusion because they referred me back to vague documentation. Overall, while the software itself seemed like it could be useful, the lack of clear, detailed instructions and explanatory materials during the initial setup really held me back. This missing element made the experience frustrating and hampered my ability to benefit from the product as much as I had hoped.