Missing follow-up when things went wrong
The sales experience was disappointing because it lacked proper handling of issues when things didn’t go as planned. Initially, the sign-up process started well, but glitches in the invoicing system caused delays that were not addressed promptly. I tried reaching out to support to resolve the payment confusion, but the communication was slow and often unclear. The software itself had promise, but the pre-purchase guidance did not prepare me for these problems. Even though the dialer worked fine during calls, the lack of proactive problem-solving from the sales team left me frustrated. There was no clear protocol for mishaps, leading to repeated explanations of the same problem. While the training material covered how to navigate the dashboard, it did not explain how to manage errors in the billing flow. I expected a more practical approach to these hurdles, but instead, I felt I was left to figure out solutions by myself. Overall, the sales process mostly failed to do the job in managing complications effectively, making me hesitant about recommending it.