Missing flexible hours option
I found the sales and pre-purchase materials mostly clear, but they did not address how well the software fits with varied work hours. My actual working hours sometimes are irregular and beyond usual times. The training does not seem to cover how to handle workflows or call scheduling during odd hours or weekends. This missing detail made me question how adaptable the platform will be for me in the long term. There was no clear mention about support availability or update schedules in relation to off-hours. I wish the presentations or onboarding included this since it could influence my decision to fully rely on the product. Otherwise, the features demonstrated seemed solid, but without specifics on timing and flexibility, I feel something important was left out here.