Missing flexibility of hours made billing less suited to me
While I found the billing straightforward enough, what was missing for me was how it factored in the actual hours I work remotely. The invoicing seemed quite rigid and didn’t allow any adjustment based on fluctuating hours, which made it feel like I was paying for more than the time I invested using the software and calling tools each week. This was most noticeable in how the system handled ongoing fees: there wasn’t much room for tailoring or scaling down according to workload changes. Though the setup and sign-up were clear with helpful automatic updates, the recurring billing didn't quite fit my needs. It felt slightly out of sync with my real work pattern and so I am left wishing for a more flexible billing arrangement in the future. At least the payment process ran smoothly and the telephonic support was courteous when I reached out.