Missing features made this less helpful
Compared to software I have used previously, this platform lacked a few key functionalities which reduced its overall usefulness for me. While the onboarding and training were generally smooth, the tools did not offer enough flexibility to customize the workflow database to my liking. I expected more granular control for managing data fields, which was available in my earlier system. The dialer worked fine but was somewhat basic compared to other software where I used advanced call management options. The automatic updates were reliable, but there were times I wished there was clearer communication about what had changed. While the telephonic support was polite, it did not always provide immediate solutions for technical problems, resulting in some delays. On the plus side, the sign-up and payment process was straightforward and easy to handle, avoiding any confusion with invoicing. Unfortunately, the absence of more developed features limited what I could achieve with the software compared to what I was used to. For these reasons, although the experience was not entirely negative, it did not meet my expectations in terms of functionality and customization. I would need to see further improvements before I could consider using this extensively again.