Before trying out this WFHI offering, I had used other software for managing remote workflows and tr

Before trying out this WFHI offering, I had used other software for managing remote workflows and tr

Before trying out this WFHI offering, I had used other software for managing remote workflows and training. When I evaluated it, I found several essential features that I relied on were not present here. For example, the call tracking and dialer integration did not have the level of customization I needed, and the database management felt more basic compared to what I was used to. The sales process was straightforward but did not provide enough details about what the software could or could not do beforehand, which led to unmet expectations. The onboarding resources were minimal in comparison, and I didn't find the telephonic support helpful in resolving key access issues. Also, the automatic updates seemed to lack a changelog, so I was not sure what had improved. Invoice and payment processes were standard but nothing exceptional. Overall, the platform felt more like an introductory solution lacking in some features I found essential from my previous experience, which made it less useful for my workflow needs.