Missing easy access to crucial features
I have tried navigating their software multiple times, hoping to find the section I need without much trouble. Unfortunately, every time I log in, it feels like something important is hidden just beneath the surface, but I can’t seem to uncover it easily. The dashboard doesn’t give a clear path for new users, which has been a huge pain for me. I expected the calling tools and dialer to be straightforward, yet whenever I wanted to initiate or log a call, I kept losing track of where to go next. I’m tired of going back and forth through menus that don’t seem logically arranged. I also searched for support over the phone but the process to get help itself was confusing and time-consuming. The database feature feels overwhelming, and since I couldn’t rely on the training materials to explain the flow clearly, using it seemed more like a chore than a help. On top of that, signing up and handling invoices didn’t feel transparent, so I didn’t have confidence I was completing the process correctly. It’s frustrating to have a tool that is supposed to make remote workflow management easier, but instead feels like just another obstacle. There was never a moment it clicked or became intuitive, which only left me feeling annoyed and stuck. I don’t want to waste any more time trying to figure out a system that doesn’t make it easy to find what’s needed right away.