Missing detailed walk-through makes me wonder about next time
The training and onboarding process was comprehensive in many aspects, covering the main features like the dialer and database integration well. However, I found a lack of detailed walk-throughs for some of the more advanced software functions which made me unsure if I would be able to manage independently next time without assistance. The initial sign-up and payment flow was pretty smooth, and automatic updates did not disrupt my workflow. Yet, during some sessions, I had to rely on telephonic support more than I expected because the training did not cover certain nuances thoroughly. This left me questioning whether the training is sufficient for future refreshers, or if I would have to seek help again to get up to speed. The invoicing and billing explanations were clear, and the overall user interface is user friendly, which helped balance things out for me. In conclusion, while the onboarding covers enough to get started, the missing deep dives in training content mean I am uncertain if I will be fully self-reliant in the next phases without external help.