Missing detailed pre-purchase info made me hesitant
Before signing up, I had certain expectations about the software and training being comprehensive and easy to navigate. Unfortunately, what I received was a bit underwhelming compared to my hopes. The sales process didn’t really give me enough clarity on the depth of the features or the training scope. Mostly it seemed straightforward, but when I started using the dialer and database tools, I realized that much of the learning and setup had to be figured out on my own. That wasn’t exactly what I had anticipated. On the positive side, the support team was alright when I contacted them, responsive enough to answer some basic questions. However, what was missing was clear guidance or examples during the onboarding phase, which led to some confusion. I was expecting more step-by-step help, especially around the software updates and billing procedures. Overall, while the system could work if you put in the effort, it doesn’t fully match the expectations they build up during initial talks. So it was a bit disappointing since I was looking forward to something more polished and user-friendly right from the start.