Missing detailed guidance means I’ll need more help next time
I tried going through the training and onboarding process more than once, but I still feel like I missed some key instructions that would make it easier next time around. The materials I referred to were too brief in certain areas, especially concerning how to effectively use the dialer alongside the database. I don’t feel fully confident that I can navigate all tools independently yet. More comprehensive walkthroughs or maybe hands-on examples would have been helpful. Since I had to reach out for telephonic support multiple times after finishing initial training, it suggests to me that the resources provided were insufficient. The automated updates also sometimes changed interfaces a little, which added to my confusion because I didn’t get notified how these would affect daily use. Because of all this, I believe I will need help again in future cycles when I need to refresh or advance my skills with the software. Unfortunately, the onboarding didn’t set me up to be fully self-reliant by itself, so I don’t expect to manage the tools smoothly without support.