Missing detailed answers during sales made it hard to pick
I was really hoping to find clear, detailed info before purchasing, but the sales and pre-purchase process felt a bit lacking in that regard. It wasn’t very easy to find exactly what I needed about the software’s features and training — a lot of what was available was general and left me guessing about how well the calling tools or database could fit my usual workflow. I tried using the website and some chat options, but the answers felt vague and sometimes repetitive. I mean, it was okay that they had the basic signup and payment info upfront, but I really missed some kind of detailed walkthrough of the onboarding flow or the automatic update schedule. That would have helped me know what to expect once I started using the software. I’m sure the support is better once you buy, but before purchase, I felt the lack of clear, step-by-step info was a downside. It made me hesitate, and that’s why I’d say they need to improve on transparency earlier in the process for people like me trying to decide if it fits well.