Missing customization for flexible work hours
From the start, I found that WFHI’s pre-purchase and sales information did not align well with the actual hours I work remotely. The process seemed designed with a standard nine-to-five rhythm, but my daily schedule is quite different, which made me question whether the software and support would truly accommodate my timing. I repeatedly tried to communicate that my work hours vary greatly, yet the responses I received did not fully address these concerns. The onboarding explanation lacked details about how adaptable the workflows are to non-traditional hours. This missing piece made me feel uncertain about how well the platform could fit into my actual work rhythm. While the system itself has some strengths, this particular gap in understanding my requirements was quite disappointing. I’ve explained this issue more than once already to support, but it feels like an ongoing blind spot. For future buyers with unique schedules, I’d suggest clearer upfront communication about how flexible the software’s usage hours actually are.