Missing crucial fit with actual working hours
I had high hopes for the WFHI platform when I signed up, but honestly, it felt like they missed the mark on aligning with the hours I actually work. The software offers a lot of features for managing remote workflows, and the database was okay, but the dialer and calling tools didn't sync well with my daily availability. It seemed like the system expected me to be online or ready to work during hours that didn’t match my reality. The onboarding and training were thorough enough in explaining the tools but didn’t address how to customize or adjust the workflows to fit irregular or shifting hours. Automatic updates didn’t improve this aspect either. The sign-up and payment process was pretty standard, no major issues there, and telephonic support responded when I called, but they couldn’t offer much about adapting the tool to my work pattern. I really wanted it to support me better in managing my hours, but it felt like a generic setup without that critical customization. Overall, it did some things fine, but for my use case, it felt like a bit of a mismatch.