Missing continuous support but software works steadily day to day
The software itself runs consistently without big glitches once you get past the initial setup. Day to day, the dialer and database work exactly as expected and automatic updates do their job without interrupting the workflow. What I found missing was more ongoing guidance after the initial purchase. The sales team was helpful at the start but there was no proactive follow-up to ensure everything was running smoothly in the background of regular use. That said, I didn’t have to rely heavily on customer service, which is a positive. The invoicing was straightforward and wasn’t problematic. In short, the base product is solid for remote work management but lacks continuous personal support to catch smaller issues early. You get a steady system without extra hand-holding, which suits me fine.