Missing continuous support and clear ongoing setup
I found the training and onboarding quite lacking, primarily because too much of the setup felt like a one-off event without proper ongoing support. There was a lot to absorb at the beginning, but after the initial sessions, very little follow-up guidance or refresher content was available. This made it difficult to maintain momentum or troubleshoot emerging issues effectively. Setting up the dialer and database systems required repeated attempts, and since no step-by-step ongoing guidance was given, I felt stuck frequently. The absence of proactive telephonic support beyond standard office hours was a major drawback. Additionally, the automatic updates sometimes caused unexpected changes without clear communication, which disrupted my workflow. Overall, what was missing was a structured, continuous onboarding approach and reliable support that could assist post the initial setup. Due to this, I struggled to use the software confidently and effectively over time. Such gaps made this experience frustrating and less useful for me.