Missing continuous help during setup
I tried to get the software and training to work for my remote workflow setup, but it turned out to be more frustrating than I expected. The initial setup seemed okay at first, but most of the support felt like it was a one-off effort. After that initial call, I realized that ongoing help was almost nonexistent. I thought there would be some continuous guidance or follow up, especially as I struggled with certain features like the dialer and database integration. Instead, I was left trying to figure things out alone, and it became confusing. I’m still unsure how to get the best out of the automatic updates and how they affect my daily use. The invoicing and payment were straightforward, but without proper ongoing telephonic support, it felt like I was just given the software and wished luck. I wish there was a way to get more consistent help instead of just one-time setup assistance because this whole thing needed more attention to make me feel supported throughout.