Missing continuity in communication
The telephonic support I experienced involved several instances where I had to repeat my issue multiple times. When contacting the support team, I noticed some delays on hold before I was connected to the right person, which sometimes interrupted the flow of conversation. These holds happened both during software setup questions and later while trying to understand the billing details. The onboarding training sessions were scheduled on time, but there were moments when waiting for responses or clarifications felt somewhat lengthy, especially when related to the dialer feature. The sign-up process was straightforward enough, but the invoicing details weren't immediately clear, so I sought support on that via calls which required explanations to be given repeatedly. Overall, while the product and training worked in principle, the communication felt segmented because the support staff often seemed unaware of prior conversations and I had to start from scratch even on successive calls.